Real Benefits for Every St. Pete Customer
The AMI upgrade isn't just new technology — it's a direct investment in better service, lower costs, and smarter water management for every resident and business in St. Petersburg.
How the AMI System Strengthens Our Utility
Behind the scenes, the new system gives our operations team the data and tools to serve you faster and more efficiently than ever before.
Faster Leak Detection
Smart meters transmit hourly usage data, alerts, and alarms four times per day, every day, allowing our team to identify unusual consumption patterns that signal leaks — often before you even notice a problem.
Accurate Billing
The new AMI system will virtually eliminate manual reading errors and estimated bills. Every water bill will reflect your actual usage — nothing more, nothing less.
Reduced Truck Rolls
Remote meter reading means fewer trucks on the road for routine reads, reducing operational costs and our environmental footprint across the city.
Near Real-Time Data
Hourly usage data from every service connection updated every six hours lets our engineers monitor system health, plan maintenance proactively, and respond to issues around the clock.
Long-Lasting Infrastructure
The new electromagnetic water meters maintain their accuracy for 20 years, replacing aging mechanical meters that have drifted out of calibration and caused billing inequities.
Seamless Connectivity
A dedicated AMI communications network spans the entire city, ensuring reliable data transmission from every meter — even in hard-to-reach locations.
What This Means for You
The AMI system puts better information and faster service directly in your hands — whether you're a homeowner, renter, or business owner.
Water Conservation Insights
Access your hourly usage data through the customer portal — track your consumption, spot unusual spikes, and make informed decisions about water use at home or at your business.
Knowledge is the first step to conservation. Our new system puts that knowledge directly in your hands.
No More Estimated Bills
Say goodbye to estimated billing. Every statement will reflect your actual water usage, read automatically and accurately. No surprises, no corrections, no guesswork.
Accurate billing means you only pay for what you use — and you can trust every line of your statement.
Proactive Leak Alerts
If the system detects unusual usage that may indicate a leak on your side of the meter, you'll be notified promptly by email, phone, or SMS — before a small drip becomes a costly problem.
Early detection can save you money and prevent water damage to your property.
Faster Outage Response
When a main breaks or service is disrupted, our team will know immediately — often before customers call in. That means faster dispatch, faster repairs, and less time without water.
Real-time alerts let us act before problems escalate, minimizing disruption to your daily life.
Lower Long-Term Costs
Operational savings from AMI — fewer truck rolls, reduced manual labor, and early leak detection — translate to long-term cost efficiencies that help keep rates stable for all customers.
A smarter system is a more efficient one. Efficiency benefits everyone on the water system.
24/7 Customer Support
Our customer service team is available around the clock to answer questions about your meter, your bill, or your service. Whether it's a weekday morning or a holiday weekend, help is always just a call or click away.
We're here whenever you need us — because water service doesn't keep business hours.
Before & After the AMI Upgrade
See exactly how the new system improves on the old one — for you and for our utility.
Ready to Learn More?
Explore the full project details or get in touch with our team — we're happy to answer any questions about the AMI upgrade.